Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Cloud adoption once delivered a clear competitive advantage. Today, that advantage is no longer defined by whether you are in the cloud, but by how effectively you operate it. Many enterprises are ...